January 12, 2008

"I am more and more convinced that when Skype users send in a CS request they are actually sending it to a computer (and yes in fact they are) but that is as far as it get, it does not get touched by human hands. I am of the opinion that when you send in you CS request it is scanned by a computer which is looking for certain KEYWORDS, once it find those keyword it the delves into it’s data base of standard answers and send that back to you.

If the keyword you use are not in it’s data base then you will get sent back some random answer that has nothing in the world to do with your problem..."
Continue reading : Skype's Robotic Customer Service

Posted by a1gjv @ ZDnet.co.uk Blog

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